How to take bookings on WhatsApp without double booking
Chat is a great way to book appointments, until the messages pile up. These habits keep your diary clear and your customers happy.
- 1
Keep one place for your services
Customers ask the same questions again and again. Keep one up-to-date list of services, prices and durations, and send people to it.
- 2
Ask for the same details every time
Collect the service, the day, the time, the name and the phone number in the same order.
- Service and options
- Preferred day and time
- Name and phone number
- 3
Confirm in writing
Repeat the service, the day, the time and the price in one message, and wait for a yes.
- 4
Keep a record
A chat is hard to search. Write each booking down in one place, with its status and whether it has been paid.
- 5
Let a page do the repeating
A booking page collects the details for you and sends them in one message, so you only have to confirm.
أسئلة
Check your diary before you confirm, and confirm every booking in writing with the day and the time.
Offer two other times in the same message so the customer can choose quickly.